TWB Paper on Advanced Testing Techniques stresses that Delivery Credibility of an Organization is linked to Usability Testing on User Documents

Bangalore, May 08, 2007: The Writers Block (TWB) India’s leading provider of technical documentation outsourcing and training services released a white paper on Advanced Testing Techniques for User Documents. The paper stresses the fact that the user documents for a product need to undergo stringent quality checks or Usability Tests, just like the product itself. There is always a challenge in creating good products and good user documents to ensure a market niche. The credibility of any organization depends on the user documents that accompany its products. If the information required by a user is missing in the document or, (s)he spends valuable time and effort in searching the information due to missing table of contents or bad index, it has a negative impact on the reputation of the product as well as the organization since it leads to higher support cost overheads and lower customer satisfaction. All these problems can be avoided if the user document too undergoes rigorous testing. The various methods of testing user documents are elaborated in this paper.

The white paper begins with a brief introduction of the types of user documents like hardcopy documents and online help and also explains the parameters being measured in Usability according to the United States Department of Health and Human Services. It highlights the basic advantages of providing good user documents. The paper goes on to discuss at length, the two ways of achieving Usability i.e. Evaluation and Testing. It elaborates upon the methods of Usability Evaluation like surveys, questionnaires, the obtrusive and unobtrusive type of observational evaluation and the heuristic evaluation. It also delves into the ways of Usability Testing such as cognitive evaluation, acceptance testing and the various types of expert review like technical, peer, quality, user and publication review.

The white paper identifies that the Usability Tests should be carried out throughout the Document Life Cycle (DLC) and explains the factors that contribute towards the cost of the tests. It summarizes the argument in favor of Usability Testing with the following: “although usability testing may be a cumbersome process involving a lot of preparation and planning, nevertheless the credibility of your organization is directly proportional to the usability testing.”

The white paper on Advanced Testing Techniques for User Documents will help organizations understand the need for testing user documents, help understand key approaches and give them an edge in the competitive world of mass software customization.

Please visit the TWB website www.twb.in for a copy of the white paper on Advanced Testing Techniques for User Documents.

About TWB:

TWB is a division of Amatra Consulting Pvt. Ltd. and was founded in 2005 with the main objective of providing world-class technical documentation outsourcing and training services to suit the demands of Indian technology companies. TWB provides technical documentation outsourcing services to over 35 organizations including Accenture, Samsung, MindTree, Siemens, AOL, Titan, Intel, Wipro and others. Over 150 companies including Lucent Technologies, SAP Labs, Wipro, Infosys, Intel etc hire technical writers from the TWB Associate and TWB Fundamental Certification programs. More information on TWB is available on www.twb.in

Contacts:

Lillian D’Costa
91.80.41256367
91.9901997021
lilian.dcosta@twb.in


蘇馬堤Nagrath
91. 11.29235453/46566958)
91. 9810587123
sumati@twb.in

Corporate Address:
The Writers Block
#421, B-Wing
Carlton Towers
Airport Road
Bangalore - 560008
India

This release was published on openPR.